Customer & Retailer Support That Builds Loyalty and Trust
A successful rebate program isn’t just about processing claims—it’s about the people behind them. At RebateFirm, we deliver seamless, responsive support to your customers and retail partners, ensuring every interaction is handled with care, clarity, and speed. From “Where’s my rebate?” to “How do I submit?”, our team has it covered.
24/7 Omnichannel Support
We offer round-the-clock support via email, phone, and live chat—so no matter when or how someone reaches out, we’re ready. Whether it’s a customer inquiring about their rebate status or a retailer seeking assistance with bulk submissions, we respond quickly and with precision.
- Fast response times with SLA-backed support
- Escalation handling for complex or time-sensitive issues
- Real-time ticket tracking and reporting
Multilingual, Multicultural Support Teams
Rebates aren’t one-size-fits-all—and neither is customer service. Our multilingual agents speak the language of your audience, offering culturally aware communication that makes every customer feel heard and valued.
- Support in Spanish, French, Mandarin, and more
- Native-speaker staff trained in program-specific scripts
- Multiregional call centers for global coverage
White-Labeled Support for Your Brand
We work behind the scenes while making you look great. All support can be fully white-labeled, so every phone call, email, and chat feels like it’s coming directly from your brand.
- Custom greeting scripts, email signatures, and portals
- Brand-consistent help desk portals and automated messages
- Seamless brand handoff from claim form to customer care
Retailer and Partner Help Desk
We don’t just support your customers—we also assist your retail partners, channel distributors, and fulfillment centers with real-time program updates, claim assistance, and compliance checks.
- Dedicated portals and hotlines for partners
- Documentation support and training resources
- Fast answers to submission rules, deadlines, and form usage
Service Metrics & Transparency
Get full insight into support volumes, ticket resolution times, and common issues with our integrated dashboard. Use our data to improve customer satisfaction and program design.
- Monthly performance reporting
- NPS and CSAT scoring
- Root-cause analysis for recurring issues
Support That Enhances Brand Loyalty
Your rebate program is a reflection of your brand. RebateFirm’s support teams help turn questions into trust, and problems into positive experiences—every time.